Data Deletion Instructions
This page explains how to ask us to delete data we hold about you, including anything received through the Meta (Instagram, Threads), TikTok or Google (YouTube) platforms.
What we hold
Evelyn FX operates its own social accounts and channels. Our platform integrations work only on accounts we own — we do not log in on behalf of other users and we do not build profiles of platform users. In practice, the only data about you we may hold is:
- public comments, mentions or direct messages you sent to our accounts, as shown to us by the platform;
- your Telegram user ID and username if you joined one of our Telegram channels;
- your subscription record (status, dates, payment reference) if you purchased a paid subscription;
- email correspondence, if you have written to us.
We never receive or store card numbers, bank credentials or wallet keys.
How to request deletion
- Send an email to hello@evelynfx.com with the subject “Data deletion request”.
- Tell us which platform you contacted us from (Instagram, Threads, TikTok, YouTube, Telegram or email) and the username or handle you used, so that we can locate the records.
- Send it from the email address you used with us, if you have one. For platform-only contacts, we may ask you to confirm the request from the same account, so that nobody can delete another person's data.
What happens next
- We confirm receipt within 3 business days.
- We complete the deletion within 30 days, normally much sooner, and confirm in writing when it is done.
- Access tokens and any cached platform data relating to you are deleted or revoked as part of the same process.
- We may retain the minimum records required by applicable accounting, tax or legal obligations — for example a payment record — and nothing beyond that.
Other privacy rights
Besides deletion you may request access to your data, correction, restriction, objection, or a copy in portable form. See our Privacy Policy for the full list and the legal bases we rely on.
Contact
Data controller: Viktor Taran (Evelyn FX), a private individual based in Ukraine.
Email: hello@evelynfx.com